I spent Monday and Tuesday of this week (June 8-9) at Canada 3.0 www.canada30.uwaterloo.ca, which was an amazing experience. Sitting in a room with 1000 people who want to see Canada move forward and be a leader in the digital media space was energizing and motivating and if you’ve spoken to me in the last few days you know that I can’t say enough good things about my experience there and that I want to get involved and help move this forward.
Can you manage knowledge? (part 2)
I was at two more presentations/discussions this week, one talked about creating space in organizations for knowledge, the other was on followership, and really had nothing directly to do with knowledge at all, however both have made me think that I need to continue my writing on managing knowledge, not to mention the wonderful replies that I got to my original post. At the “Followership” event the other night we were given a copy of Barbara Kellerman’s book, “Followership” and were treated to her speaking about it, so I may have another post once I have actually finished the book. In the meantime, some more thoughts on managing knowledge. Continue reading “Can you manage knowledge? (part 2)”
Can you Manage Knowledge?
I was part of a group listening to a case study presentation on the evolution of a Knowledge Management technology this week. I listened not so much for the lessons learned, but to hear about the particular experience of this individual at a company I was once familiar with. Continue reading “Can you Manage Knowledge?”
Knowledge Management Question
Today’s post is a little different than my last few, today I am wondering why all the lessons learned that I see for knowledge management initiatives are the same.
Interview on ThatChannel.com
I did an interview on ThatChannel.com back in March, it was a great experience. We talked about Knowledge Management, Business-IT Alignment and the consulting work that I do, here is that interview! 🙂
The interview is posted in three parts on YouTube, here are the links:
Part 1:Â https://youtu.be/tWSb5QWIet8
Part 2:Â https://youtu.be/0uI3MSXZE9o
Part 3: Â https://youtu.be/6R4jO4rNaTo
Key Success Factors in implementing KM in an ITIL (or any other) Environment
The following discussion of lessons learnt is taken from my experience implementing knowledge management activities in the outsourcing business unit of a large technology company and from projects that I have completed in my consulting practice. The consulting projects have included the implementation of knowledge management enabled processes, including ITIL processes. Continue reading “Key Success Factors in implementing KM in an ITIL (or any other) Environment”
ITIL and Knowledge Management
ITIL says very little about little about Knowledge Management, I know we were all hoping version 3 was going to clarify the situation, but other than saying it goes across the most of the governance and all of the operational processes, it got decidedly little coverage. I don’t disagree with that assessment, I just don’t think it goes far enough to make recommendations or propose guidelines as to how to handle the knowledge of that is generated in executing ITIL processes and IT activities in general. Continue reading “ITIL and Knowledge Management”