Creativity, Scrum, Agile, and Design Thinking

In the spring I completed Scrum Master certification (PSM I), and right now I am taking a design thinking course. I had delayed both of these courses because they describe the way I work anyway, and I couldn’t see the point of wasting time and money on them. So, why am I doing them now? Because they keep coming up in discussions I’m having, so I thought I would see what all the fuss is about.


They’re both frameworks/methodologies, and useful, as far as they go, but what occurred to me as I worked on the Design Thinking course, was that they are both trying to teach people to be more innovative and creative, to be more curious, however, they have taken an analytical approach to innovation and creativity, to monetize it, I suppose. These frameworks have taken the space for reflection out, the space for emotion out, just like our education systems, they have taken the creative out of being creative and made it analytical. 


If we really want to be creative, we need to engage the creative parts of our brains, not the parts that do analysis and process work. We need to engage the whole person, not just half, and that’s what Radical KM does. It recognises that the creative has been disengaged and forgotten, and it needs to be re-learned and re-engaged if we are truly going to be creative and change the ways our organisations function.


If we want our organisations to reap the benefits that agile and design thinking promote, we need to make space for true creativity, not just creativity that’s been analysed to death.

How to Approach Radical KM

Radical KM
Radical Knowledge Management

Radical KM is not analytical or creative, it’s both.

Much the same way that to be successful with the analytical side (traditional KM), one needs to work from both the bottom and the top of the organisation chart, to be successful with Radical KM, and therefore successful as we move further into the 21st century and the knowledge economy, we have to be successful with creativity as well as the analytical.

If and organisation believes it has the traditional KM side worked out, but needs help with the creative, then, focus on the creative and the integration points with the analytical, to bring them together.

If an organisation has the creative side figured out, then focus on the analytical and the integration points with the creative.

If both sides are immature, then create a strategy that includes both the analytical and creative and their integration points and move forward from there.

See also: Radical KM and blog posts.

Radical KM: analytical and creative

Radical KM is the evolution of knowledge management.

Focusing on the division of labour, the compartmentalisation of knowledge, and treating knowledge work like it is part of a production line has led us to a place where work is not sustainable. It is time to do things differently, embracing the things that have been forgotten, ignored, and laid aside. Encouraging people to use all of their creative and analytical skills by incorporating art and artistic practice back into our organisations is a way of moving forward in a sustainable, wholistic way.

Adopting artistic attitudes and practices and integrating them with our knowledge age work, creates: Radical Knowledge Management. It enables the adoption of agile/flexible behaviours and culture change which in turn allows the digital transformation of our organisations, so that they are successful in our knowledge age future.

Radical KM
Radical Knowledge Management

Knowledge management has a significant role to play in this future, it needs to step up and take-on this leadership role and embrace Radical Knowledge Management.

See also: Radical KM

How is your KM Program Helping you Through the Chaos of Coronavirus (COVID-19)?

Do you see your KM program as a key partner in your strategy to deal with the chaos of Coronavirus or just an extra, a nice to have, a luxury, and not a serious component of your business and emergency preparedness strategies?

If you see them as a key partner, are they helping you with disaster planning/emergency preparedness? Are they making sure everyone has access to the same knowledge and information when they are working from home as when they are in the office?

Are they making sure people know how to use the tools at their disposal for collaboration, knowledge creation, and sharing?

Are they helping you map key knowledge resources within your organisation?

Are they making sure the knowledge that can be documented is? How about retention, are they helping you make sure that knowledge is retained and protected?

Are they helping you prepare for the time in the future, when all of this is a distant memory in a couple of years. The future of work is here, KM can take a lead and help facilitate the change.

Now is the time to be engaging KM in these activities, not later, not “when things calm down”, now. There is no good time, start now, take the first step now.

Taking Your KM Program to the Next Level

What is KM about?

It depends on who you ask and what their experience is with it. Some people/organisations focus on technology, some on people, some on process, a very few recognise that it needs to be a balance among the three, and for good measure also create a strategy to support their plans and ideas and to ensure alignment with the organisation.

But beyond that, what is knowledge management about? Why do we/our organisations do it? 

For many organisations and people the answer, has to do with learning, and being able to do their jobs efficiently and effectively. I always liked to say it’s about giving people the knowledge they need to do their jobs, whatever form that knowledge took. But, what if it’s not quite that easy, especially as jobs, like life, are becoming ever more complex?

It’s really not enough to give people a database or app or platform to share knowledge. It’s not enough to implement a lessons learned process, or communities of practice. All good and noble pursuits, but what if that’s not enough to deal with the complexity?

The World Economic Forum’s most recent Future of Jobs Report, a summary of which you can read here, says we need to be life long learners. It also lists the top 3 skills that are growing in need/importance:

  1. Analytical thinking, and innovation
  2. Active learning, and learning strategies
  3. Creativity, originality, and initiative

What struck me most about the #1 item on that list, is that is is both analytical and creative, it requires “both sides of your brain” (yes, I know that we have found that that’s not physically how the brain actually works, but I like the metaphor of it, so I’m using it anyway). But so for so many people their creativity was educated and socialised right out of them. They needed to get good marks in school, do well at their jobs, etc. and so in order to fit in they learned to regurgitate facts and think like everyone else.

However, in today’s world, and in the world that is quickly coming at us, regurgitating facts and doing what we’re told, isn’t enough, doing the “same old, same old” isn’t enough. It’s time to look at things differently, to learn new ways of doing things, to re-learn our lost creativity. KM programs should be supporting that, after-all they are about organisational learning, creating new knowledge (which is innovation, by the way).

And, one of the best things about focusing on creativity and innovation is, people understand what those terms mean, no one understands what knowledge management is. Another great thing about creativity and innovation, is that there is lots of research that supports its importance to people and the workplace, something that can’t be said about KM (mostly because KM can’t decide what it is, not that it’s not useful).

So, for all you KM people out there, don’t you want to take your KM activities to the next level of organisational learning? Help make your organisations innovative and creative? Help them meet the challenges of the age we live in?

Let’s talk about helping people re-learn their creativity!

Creativity and Innovation for KM Programs

If you know me and/or have been following this blog, you know that since mid-July I have shifted my focus to creativity and innovation, something that I have been working on for the last six or more years.

As I have shifted focus I have reached out to some of you in my KM network, because I wanted to share the news with you and renew our connection. I also asked for a favour of some feedback on what I was doing or if you knew anyone who might be interested in what I’m doing. Most of you were happy to help, and a few of you admitted that you couldn’t, which was a perfectly acceptable answer.

Anyway, with that first round of feedback and conversations, I realised that I wasn’t doing a good job of conveying my excitement over my shift, and why I thought I was particularly relevant for KM programs. I’ve taken a few weeks to reflect on how to do this better and received some coaching about how to approach it and have developed a short slide deck, which you can see below.

I’d appreciate it if you have a couple of minutes (there are only 6 slides), to take a look at it and let me know what you think.

Thanks!

Collective Intelligence

Today (September 27, 2018), is the second time I have come across the term, “Collective Intelligence” in the last week. I liked it the first time I heard it and the first time I heard it was in reference to what knowledge management had evolved into at a large, international organisation.

The second time I came across it was earlier today, on the website of an organisation who seems to be doing work like I am doing: creativity, innovation, resilience, autonomy.

I am sure there are lots of other places that it is used, I’m sure the words aren’t new and the ideas expressed in both situations aren’t new. But what attracted me, was that they describe what I have done and what I am doing, which somehow reassured me that I wasn’t crazy for doing what I’m doing.

So, are you trying to capture, leverage, tap into the collective intelligence of your organisation? It seems that anecdotal evidence suggest using a combination of knowledge management activities, combined with creativity to give you innovative, unique results to help you realise your potential: Entelechy

We need to talk, I can help you!