The realisation of potential
I did an interview on ThatChannel.com back in March, it was a great experience. We talked about Knowledge Management, Business-IT Alignment and the consulting work that I do, here is that interview! 🙂
The interview is posted in three parts on YouTube, here are the links:
Part 1:Â https://youtu.be/tWSb5QWIet8
Part 2:Â https://youtu.be/0uI3MSXZE9o
Part 3: Â https://youtu.be/6R4jO4rNaTo
The following discussion of lessons learnt is taken from my experience implementing knowledge management activities in the outsourcing business unit of a large technology company and from projects that I have completed in my consulting practice. The consulting projects have included the implementation of knowledge management enabled processes, including ITIL processes. Continue reading “Key Success Factors in implementing KM in an ITIL (or any other) Environment”
ITIL says very little about little about Knowledge Management, I know we were all hoping version 3 was going to clarify the situation, but other than saying it goes across the most of the governance and all of the operational processes, it got decidedly little coverage. I don’t disagree with that assessment, I just don’t think it goes far enough to make recommendations or propose guidelines as to how to handle the knowledge of that is generated in executing ITIL processes and IT activities in general. Continue reading “ITIL and Knowledge Management”
I will get everything cleaned up and organized on my blog and then start posting.
See you soon! 🙂