Tag: Information Technology

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How is your KM Program Helping you Through the Chaos of Coronavirus (COVID-19)?

Do you see your KM program as a key partner in your strategy to deal with the chaos of Coronavirus or just an extra, a nice to have, a luxury, and not a serious component of your business and emergency preparedness strategies?

If you see them as a key partner, are they helping you with disaster planning/emergency preparedness? Are they making sure everyone has access to the same knowledge and information when they are working from home as when they are in the office?

Are they making sure people know how to use the tools at their disposal for collaboration, knowledge creation, and sharing?

Are they helping you map key knowledge resources within your organisation?

Are they making sure the knowledge that can be documented is? How about retention, are they helping you make sure that knowledge is retained and protected?

Are they helping you prepare for the time in the future, when all of this is a distant memory in a couple of years. The future of work is here, KM can take a lead and help facilitate the change.

Now is the time to be engaging KM in these activities, not later, not “when things calm down”, now. There is no good time, start now, take the first step now.

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What do I do?

What do I do?

What box do I fit in?

I find it hard to answer these questions because what I do, to me, is nothing special, except that it is, because for a lot of people what I do is magic.

To me what I do is nothing special because it’s just the way I am, but I am magic and my magic is that I listen.

I listen to people and I solve their business problems. Their problems with processes, technology, employee engagement.

I ask questions and listen until I understand.

I ask questions, challenge assumptions, until I have a clear picture of the situation.

I ask questions and discover the underlying issues.

I ask questions.

I listen.

I suggest practical, implementable solutions.

I am magic.

I enable you to be self-sufficient and not dependant on me for what I know: I will teach you what I have learned so that you can help yourself.

I am magic.

Note: this comes as a follow-on to the video, “Don’t put me in a box“.

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Why is creativity important to me?

I have two degrees, an undergraduate degree in Accounting, and an MBA in Information Technology. Nice degrees, years and years of studying, useful, but ultimately very analytical, logical, process oriented, and rational. I spent most of the first 30 +/- years of my life being very process driven, analytical, rational, and results-driven.

When I finished I didn’t know what to do with myself.

I started to ask questions, try things out: going to the symphony, drawing, photography, painting…

I started to have fun.

I was more relaxed, less stressed, more curious, more confident, more resilient.

My personal and professional lives were more interesting, and satisfying. 

I wanted to share my experience with others, and help them have these same benefits, and hopefully, reduce their learning curve, or at least move them along it, so now I am!