With so much talk of AI and how it’s going to change KM, some articles even speculate it’s the end of KM or at least the end of knowledge/help desks, I thought I would take an opposing view, well, not so much opposing, as completely different.
Knowledge is human, it has always been human, and will always be human. Computers don’t think, or create new knowledge, they copy and replicate what’s been done before, what they’re programmed to do. They can store explicit knowledge, the stuff that can be written down or somehow captured, but they don’t deal with tacit knowledge at all, and most knowledge is tacit.
Radical KM is about helping the humans, and all of their knowledge, be better.
Radical KM is about relearning our creativity, about being playful, and helping us learn and adapt to an ever changing world. It’s about tapping into our stories and emotions and building trust so that we can share them and make better organisations, purpose driven organisations.
It’s about helping the humans be better humans before it’s too late.